Mayor Sarno's StaffDenise R. Jordan, Chief of Staff![]() Jordan, a 20-year employee of the Commonwealth, holds a bachelor's degree in political science from Lincoln University and a master's degree in human resource development form American International College. She served as a civil rights officer with the Executive Office of Health and Human Services since 1994 and has extensive experience in the areas of Civil Rights, Equal Employment Opportunities, Human Resources, Labor Relations, and Conflict Resolution. William J. Baker, MPA, Constituent Services DirectorWilliam Baker comes to the Mayor’s Office after serving for six years as Legislative Aide in State Representative Sean Curran’s Office. He also serves on the Board of Directions of Springfield Partners for Community Action. Baker is also the Chairman of the Ward 2 Democratic City Committee. As Director of constituent services, Baker heads what Mayor Sarno has termed the "Quality of Life Flex Squad." He is responsible for responding to all quality of life complaints lodged by citizens and is the Mayoral representative on the “Quality of Life Flex Squad,” which consists of police, housing and law department officials. In his capacity, Baker logs complaints and partners with appropriate city departments to investigate them on a case specific basis and work toward a resolution. Baker also represents the Mayor at public forums and works with neighborhood associations. Baker holds a Master’s Degree in Public Administration from American International College as well as Bachelor’s Degree in Government and World Affairs from the University of Tampa. James F. Leydon, Communications Director![]() As Director of Communications, Leydon is responsible for developing, executing and managing strategic internal and external communication strategies that support the objective of the City of Springfield. He coordinates message content, audience impact and reach; and is responsible for the production of materials on behalf of the City of Springfield. Leydon formerly served as Mayor Sarno's Director of constituent services, responding to all quality of life complaints lodged by citizens. He held the title of Chief of Staff in the Office of State Representative Sean Curran. His experience also includes serving as Grants Manager in the City of Springfield Office of Emergency Preparedness for three years. Leydon holds a Master’s Degree in Public Administration from American International College as well as Bachelor’s Degree in Political Science from the University of Massachusetts at Amherst. Carolyn Y. Jackson, Administrative Assistant![]() Jackson brings to the Mayor's Office more than 27 years of municipal experience. Since 1999, Jackson has worked in the Office of Planning and Economic Development. Other departments where Jackson has worked as clerical and support staff include: the Building Department’s Board of Appeals, Housing Code Enforcement, the Assessors Office and the Police Department.
Darryl E. Moss and Jose M. Delgado, Mayoral Aides
As Mayoral aides, Moss and Delgado are involved in a broad range of day-to-operations and activities. The pair act as liaisons to residents, elected officials, local businesses, community groups and organizations, federal and state agencies. Moss brings a deep understanding of the issues facing many Springfield families to the Mayor's Office. A professional in the field of Youth Development, Moss has more than 15 years of experience facilitating programs, budgetary policies and events for youth. Deputy Director of AWAKE, Inc., Moss developed, implemented and directed intervention programs for youth.
In addition to his Mayoral Aide responsibilities, he represents the Mayor on the Buy Springfield Now Program to promote home ownership serving as its Chairman. He also oversees the Constable Services for the City of Springfield. Delgado holds a Bachelor’s Degree in Mass Communication from Westfield State College and currently is attending the Massachusetts Institute of Technology as a Research Fellow. All members of the Mayoral Staff reside in Springfield. |







