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More About S.H.I.N.E.

What is SHINE?

The Massachusetts State Health Insurance Counseling Program (SHIP) but in Massachusetts SHINE stands for Serving the Health Information Needs of Elders. It began in 1985.  The SHINE Program provides free and unbiased health information, counseling, and assistance to Medicare beneficiaries of all ages and their caregivers. The Volunteer SHINE counselors help seniors (and younger disabled Medicare beneficiaries) understand their Medicare benefits and other health insurance options, help fill out the applications and gather the necessary documentation. The SHINE Program ensures that Medicare beneficiaries have access to accurate information regarding healthcare options. The SHINE Program is supported by the Massachusetts Executive Office of Elder Affairs in partnership with elder service agencies, social services agencies, and the Councils on Aging.

What is a SHINE Counselor?

A community volunteer who is trained and certified by the Executive Office of Elder Affairs in many areas of  health benefits,  including Medicare A&B covered services, prescription drug options, Medigap insurance plans, Medicaid, and free or reduced cost health care programs.

Hampden County SHINE

The Hampden County SHINE Program offers services in most of the local COA's, through Greater Springfield Senior Services, Arbors Assisted Living, Holyoke Medical Center, and many senior housing complexes. We have the capacity to serve in Spanish as well. SHINE offers educational seminars to those approaching retirement and/or going on Medicare.

How to become a S.H.I.N.E. Volunteer


Gerry Carney, Volunteer of the Year

                              Jan Denney left, Alicia Germain right








Alicia Germain

Alicia Germain - Regional Director

Hampden County SHINE Program Director

Ph (413) 750-2893 Fax (413) 750-2694



Page last updated:  Tuesday, June 18, 2013 09:04 am